Privacy Policy 🔒

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when using our services, including:

• Account Information: Name, email address, phone number, job title, and company details
• Authentication Data: Login credentials, security questions, and multi-factor authentication settings
• Profile Information: Professional details, preferences, and communication settings
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Support requests, feedback, and correspondence with Oracle Solutions

Technical Information

We automatically collect technical information to provide and improve our services:

• Usage Data: Service usage patterns, feature utilization, and performance metrics
• Device Information: IP addresses, browser type, operating system, and device identifiers
• Log Data: Access logs, error logs, and security event information
• Performance Metrics: Response times, resource utilization, and system availability data

2. How We Use Your Information

Service Provision

We use your information to deliver Oracle Solutions services effectively:

• Provide access to cloud applications, database services, and enterprise solutions
• Authenticate users and maintain account security
• Process transactions and manage billing
• Deliver customer support and technical assistance
• Customize user experiences and service configurations

Service Improvement

We analyze usage data to enhance our services and develop new features:

• Monitor service performance and availability
• Identify and resolve technical issues
• Develop new features and capabilities
• Optimize resource allocation and system performance
• Conduct research and analytics for service enhancement

Communication

We use your contact information for service-related communications:

• Send service notifications and updates
• Provide security alerts and maintenance notifications
• Share product announcements and feature updates
• Deliver training and educational content (with your consent)

3. Data Sharing and Disclosure

Service Providers

We may share information with trusted third-party service providers who assist in delivering our services:

• Cloud Infrastructure Providers: For hosting and data center services
• Payment Processors: For secure payment processing and billing
• Security Services: For threat detection and security monitoring
• Analytics Providers: For service performance and usage analytics

Legal Requirements

We may disclose information when required by law or to protect our rights:

• Comply with legal obligations and court orders
• Respond to lawful requests from law enforcement
• Protect Oracle Solutions' rights and property
• Ensure user safety and prevent fraud

Business Transfers

In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of the business transaction, subject to equivalent privacy protections.

4. Data Security and Protection

Security Measures

Oracle Solutions implements comprehensive security controls to protect your data:

• Encryption: Data encryption at rest and in transit using industry-standard algorithms
• Access Controls: Role-based access controls and multi-factor authentication
• Network Security: Firewalls, intrusion detection, and network segmentation
• Monitoring: 24/7 security monitoring and incident response capabilities
• Compliance: Adherence to SOC 2, ISO 27001, PCI DSS, and other security standards

Data Centers

Our data centers maintain physical security controls including biometric access controls, 24/7 surveillance, and environmental monitoring to ensure the protection of customer data and infrastructure.

5. Data Retention and Deletion

Retention Periods

We retain personal information for different periods based on the type of data and business needs:

• Account Data: Retained while your account is active and for legal compliance periods thereafter
• Usage Data: Typically retained for 2-3 years for service improvement and analytics
• Support Data: Retained for 3-5 years to maintain support history and quality
• Billing Data: Retained for 7 years to comply with financial regulations

Data Deletion

When data is no longer needed, we securely delete it using industry-standard data destruction methods. Customers can request data deletion in accordance with applicable privacy laws and our data retention policies.

6. Your Privacy Rights

Access and Control

You have the following rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of personal information (subject to legal and business requirements)
• Portability: Request export of your data in a structured format
• Restriction: Request restriction of processing in certain circumstances

European Union Rights

If you are located in the European Union, you have additional rights under GDPR including:

• Right to object to processing based on legitimate interests
• Right to withdraw consent for processing based on consent
• Right to lodge a complaint with a supervisory authority
• Right to receive information about automated decision-making

California Rights

California residents have rights under the California Consumer Privacy Act (CCPA) including the right to know, delete, and opt-out of the sale of personal information.

7. International Data Transfers

Oracle Solutions operates globally and may transfer personal information across international borders to provide our services. We implement appropriate safeguards for international transfers including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for transfers to countries with adequate protection
• Binding Corporate Rules for intra-group transfers
• Certification schemes such as Privacy Shield successors

8. Cookies and Tracking Technologies

Types of Cookies

We use various types of cookies and similar technologies:

• Essential Cookies: Required for service functionality and security
• Performance Cookies: Help us understand service usage and performance
• Functional Cookies: Enable enhanced features and personalization
• Analytics Cookies: Provide insights into user behavior and service improvement

Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality. We provide cookie preference centers where available to manage your consent.

9. Children's Privacy

Oracle Solutions services are designed for business and enterprise use. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will promptly delete it.

10. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• In-service notifications for significant changes

We encourage you to review this Privacy Policy regularly to stay informed about our privacy practices.

11. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

• Email: [email protected]
• Phone: +1 (800) 633-0738
• Address: Oracle Solutions Privacy Office, 500 Oracle Parkway, Redwood City, CA 94065
• Data Protection Officer: [email protected] (for EU inquiries)